✦ a product from Smart Products company
A complete support ticketing system for all your clients
A multi-tenant SaaS platform: a dedicated subdomain per client, roles & permissions, SLAs, and safe attachments.
A multi-tenant SaaS platform: a dedicated subdomain per client, roles & permissions, SLAs, and safe attachments.
A multi-tenant SaaS platform: a dedicated subdomain per client, roles & permissions, SLAs, and safe attachments.
Clients self-register and get an isolated workspace on their own subdomain within seconds, activated by email.
Define fully custom permission sets and assign multiple roles per user with a permission union.
Create, assign and track tickets through New/Open/Pending/Resolved/Closed, with internal notes and full history.
Response & resolution targets per category and priority, measured in business hours, with at-risk and breach alerts.
Attach files to tickets and comments up to 10 MB, with type checks and download authorized per ticket only.
Manage tenants and subscriptions, cross-tenant reports, and support requests — all from one console.
A fully Arabic right-to-left interface with English support and a layout that works from 360px to desktop.
Strict per-tenant data isolation, memory-hard password hashing, and an immutable audit log.
